Snuggle Sitters Terms & Conditions
Website: www.snugglesitters.co.uk
Phone: 07512 248890
Email: hello@snugglesitters.co.uk
Effective Date: 1 January 2026
Last Updated: 8 July 2026
Thank you for choosing Snuggle Sitters.
These Terms & Conditions apply to all pet sitting services provided by Snuggle Sitters. By making a booking, paying a booking fee or submitting a booking form, you confirm that you have read, understood and agree to these Terms & Conditions.
Part 1 – General Terms & Conditions
Applies to all Snuggle Sitters services.
1. Booking & Payment
- A booking fee is required to secure your booking.
- Bookings are not confirmed until the booking fee has been received.
- The remaining balance must be paid by the agreed due date shown on your invoice.
- Bookings made within the applicable payment period must be paid in full at the time of booking.
- Holiday periods, Bank Holidays and peak dates may incur a surcharge, which will always be confirmed before your booking is accepted.
- Travel charges may apply for services outside our standard service area and will be agreed in advance.
2. Price Reviews
From time to time, Snuggle Sitters may review its prices to reflect increases in operating costs, insurance, travel expenses and the level of care provided.
Any changes will only apply to future bookings. Confirmed bookings will always remain at the agreed price unless otherwise stated.
3. Meet & Greet
A Meet & Greet may be required before your booking is confirmed.
This allows us to:
- Meet you and your pet(s)
- Discuss routines and care requirements
- Assess whether the requested service is suitable
- Answer any questions before your booking begins
Snuggle Sitters reserves the right to decline or withdraw services if a pet is considered unsafe or unsuitable for the requested service.
4. What We Ask From You
To provide the highest standard of care, clients agree to:
- Provide accurate information about each pet.
- Inform us of any medical conditions, behavioural concerns or dietary requirements.
- Supply sufficient food, medication, bedding and equipment.
- Provide emergency contact details.
- Inform us of any alarm systems, access arrangements or third-party access.
- Ensure dogs comply with current UK legislation, including microchipping and identification requirements.
Failure to provide accurate information may result in services being refused or cancelled.
5. Health, Welfare & Veterinary Care
Your pet’s welfare will always be our highest priority.
Owners confirm that pets are fit to receive care and that all relevant medical information has been disclosed.
Where emergency veterinary treatment is required, Snuggle Sitters will always attempt to contact the owner or emergency contact first. If this is not possible, we reserve the right to seek appropriate veterinary treatment in the best interests of your pet.
All veterinary fees and associated costs remain the owner’s responsibility unless they arise directly through negligence by Snuggle Sitters.
Medication will be administered in accordance with the owner’s instructions, however, Snuggle Sitters cannot accept responsibility for adverse reactions to medication supplied by the owner.
6. Behaviour & Safety
Owners must disclose any behavioural concerns including aggression, reactivity, anxiety, escape tendencies or biting history.
Snuggle Sitters reserves the right to refuse or end services where a pet presents a risk to itself, our staff or members of the public.
Walks, outdoor activities and routines may be amended during extreme weather or where conditions are considered unsafe.
7. Accessing Your Home
Clients are responsible for providing safe access to their property.
Keys, alarm codes and access information will be handled securely and confidentially.
Clients must disclose any CCTV, video doorbells or recording devices before the booking begins.
Cameras must not be positioned in private areas used by the sitter, such as bedrooms or bathrooms.
8. Delays & Emergency Care
If your return home is delayed, Snuggle Sitters will make reasonable efforts to continue caring for your pet where availability allows.
Additional care will be charged at the applicable rate.
Owners must provide an emergency contact who can make decisions or collect their pet if required.
9. Insurance & Liability
Snuggle Sitters maintains appropriate business insurance.
While every reasonable care is taken, Snuggle Sitters cannot accept responsibility for incidents resulting from inaccurate or incomplete information provided by the owner.
Owners remain responsible for any damage or injury caused by their pet unless negligence by Snuggle Sitters can be demonstrated.
10. Photography & Marketing
With your permission, photographs and videos of your pet may be used on our website and social media.
You may withdraw your consent at any time.
11. Privacy
Snuggle Sitters complies with UK GDPR.
Your personal information will only be used to provide safe and appropriate care and will never be shared unnecessarily.
Part 2: Wedding Dog Chaperone Terms
These terms apply only to Wedding Dog Chaperone bookings.
2.1 Booking, Payment & Fees
A 30% non-refundable booking fee is required to secure your wedding date.
The remaining balance is due one month prior to the wedding date.
Payment may be made in instalments, provided the full balance is received by the due date.
Bookings are not confirmed until the booking fee has been received.
2.2 Cancellation Policy
Should you need to cancel your booking:
- More than 56 days before the wedding: the booking fee will be retained, with no further charges.
- Within 56 days of the wedding: 50% of the total booking value remains payable.
- Within 28 days of the wedding: 100% of the total booking value remains payable.
2.3 Wedding Day Responsibilities
To ensure your dog’s comfort, safety and wellbeing, clients agree to:
- Provide sufficient food, treats, water and any medication required.
- Provide suitable leads, harnesses, collars, ID tags and any comfort items.
- Ensure their dog wears a legally compliant ID tag whenever in public.
- Ensure their dog has not eaten within one hour before collection to reduce the risk of gastric torsion (bloat).
- Inform Snuggle Sitters of any medical conditions, behavioural concerns, anxiety, aggression or reactivity before the wedding.
- Ensure their dog is comfortable walking on a lead and being handled by another person.
Owners remain legally responsible for their dog outside periods of direct supervision by Snuggle Sitters.
2.4 Dog Welfare & Safety
Your dog’s welfare will always take priority over the planned schedule.
Snuggle Sitters reserves the right to amend or withdraw services if a dog becomes distressed, unwell, aggressive or if continuing would compromise the welfare of the dog, staff or members of the public.
Activities including walks, photography sessions and outdoor attendance may be adjusted due to:
- Hot weather
- Heavy rain
- Storms
- Ice or snow
- Venue restrictions
- Any circumstance affecting the dog’s welfare
Brachycephalic breeds and dogs with additional medical requirements will receive appropriate adjustments where necessary.
2.5 Staff Allocation
Wedding Dog Chaperones are allocated according to experience and the individual needs of each dog.
Whilst requests for specific team members are welcomed, they cannot be guaranteed.
Your allocated chaperone will usually be confirmed approximately three months before your wedding.
Should your allocated chaperone become unavailable due to illness or unforeseen circumstances, Snuggle Sitters will provide an experienced replacement wherever possible.
If you choose not to proceed following this change, a refund of 50% of the total booking value will be issued.
2.6 Collection & Handover
Collection and return arrangements will be agreed during your consultation and confirmed before the wedding.
A responsible adult must be available at the agreed collection and handover times.
Late handovers caused by the client may incur an additional charge of £25 per hour (or part thereof).
If nobody is available at the agreed return time, additional care charges will apply until handover is completed.
Part 3: Pet Sitting Terms
These terms apply to Pet Sitting, Overnight House Sitting, Pop-In Visits, Puppy Visits, Small Animal Care, Solo Dog Walks and Pet Taxi Services.
3.1 Booking, Payment & Fees
A 50% non-refundable booking fee is required to secure all bookings.
Bookings are not confirmed until the booking fee has been received.
The remaining balance is due one month before the first day of service, unless otherwise agreed in writing.
Bookings made within one month of the service date require full payment at the time of booking.
Holiday periods, Bank Holidays and peak dates may incur an additional surcharge.
Travel beyond 5 miles from the Snuggle Sitters service area may incur an additional travel charge, which will always be confirmed before booking.
3.2 Cancellation Policy
Should you need to cancel your booking:
- More than 14 days before the booking start date: the booking fee will be retained, with no further charges.
- Less than 14 days before the booking start date: the full booking value remains payable.
Returning home early does not reduce the agreed booking fee.
In exceptional circumstances, including serious illness, hospitalisation or bereavement, Snuggle Sitters may offer a discretionary credit towards a future booking.
3.3 During Your Booking
Snuggle Sitters will care for your pet according to the routine agreed during the Meet & Greet or booking process.
This may include:
- Feeding and fresh water
- Medication administration (where agreed)
- Dog walking
- Toilet breaks
- Play and enrichment
- Cleaning feeding areas and litter trays
- Providing regular updates and photographs (where appropriate)
Every pet is cared for as an individual and routines will be tailored wherever possible.
3.4 Home Access & Security
Clients are responsible for providing safe access to their property.
Keys, alarm codes and access information will be handled securely and confidentially.
Clients must disclose any CCTV, video doorbells or recording devices before the booking begins.
Internal cameras must not monitor private areas used by the sitter, including bedrooms and bathrooms.
3.5 Extended Care & Delayed Return
If your return home is delayed due to travel disruption, illness or unforeseen circumstances, Snuggle Sitters will make reasonable efforts to continue caring for your pet, subject to availability.
Additional care will be charged at the applicable daily or hourly rate.
Owners must provide an emergency contact who can make decisions regarding their pet and arrange collection or alternative care if required.
3.6 Abandoned Pets
If the owner fails to return home or make contact within 48 hours of the agreed return date, Snuggle Sitters reserves the right to arrange appropriate alternative care for the animal.
Any additional costs incurred will remain the responsibility of the owner.
3.7 Pet Taxi Service
Where transport is provided, pets must be suitably restrained using an appropriate harness, crate or carrier where applicable.
Owners must disclose any medical or behavioural concerns that may affect travel.
Snuggle Sitters reserves the right to refuse transport where it would compromise the safety of the pet, passengers or driver.
Final Agreement
These Terms & Conditions form part of your booking agreement with Snuggle Sitters.
By making a booking, you confirm that you have read, understood and agree to these Terms & Conditions.